Accessibility

Find out how accessible our website is, how to report accessibility issues and what to do if you can’t access parts of this website.

Accessibility statement for suffolkmusichub.co.uk

This website is run by Suffolk County Music Service.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, for example some:

  • page headings aren’t nested correctly
  • colour contrast is not correct
  • links don’t make sense on their own
  • images don’t have alt text description
  • forms have unhelpful error messages
  • forms have no warning before a time-out
  • form answers can’t be reviewed before they’re submitted

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating services.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Music Service by emailing county.musicservice@suffolk.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolk County Music Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Some images contain text, so people with dyslexia or using a screen reader will not be able to read the information. This doesn't meet WCAG success criterion 1.4.5 (Images of Text). We plan to remove or replace images containing text by October 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Links

On some pages the same link text is used for different link destinations. This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan to make resolve this issue on all pages by October 2020. When we publish new pages we’ll make sure link text meets accessibility standards.

On some pages the purpose of each link can't be determined from the link text alone. This doesn't meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context). We plan for all link text to make sense in isolation by October 2020. When we publish new pages we’ll make sure link text meets accessibility standards.

Tables

On some pages tables do not have a description set using the caption element. This doesn't meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan for all tables to have descriptions by October 2020. When we publish new tables we’ll make sure they meet accessibility standards.

PDFs and other documents

Some of our PDFs and other documents are not formatted so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (Name, role value). By October 2020, we plan to fix the top 10% most viewed documents. Any new documents we publish should meet accessibility standards where they are required for essential services or users who are likely to have disabilities or impairments.

Contrast

On some pages there isn't sufficient contrast between the colour of the text and the background, making it hard to read the information. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to improve colour contrast by October 2020.

Navigation

On some pages the tabbing order is not logical when navigating using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.4.3 Focus Order. We plan to resolve this issue by October 2020.

The focus indicator when navigating using a keyboard is visible but not sufficiently clear. This doesn’t meet WCAG 2.1 success criterion 2.4.7 Focus Visible. We plan to resolve this issue by October 2020.

On some pages the headings are not nested correctly. This doesn’t meet WCAG 2.1 success criterion 2.4.6 Headings and Labels. We plan to resolve this issue by October 2020.

Input assistance

On some forms there are unhelpful error messages. This doesn’t meet WCAG 2.1 success criterion 3.3.2 Labels or Instructions. We plan to resolve this issue by December 2020.

There are no warnings before timeout on forms. This doesn’t meet WCAG 2.1 success criterion 2.2.6 Timeouts. We plan to resolve this issue by December 2020.

Form submissions are not reversible and there is no mechanism for reviewing, confirming and correcting information before finalising the submission. This doesn’t meet WCAG 2.1 success criterion 3.3.6 Error Prevention (All). We plan to resolve this issue by December 2020.

Disproportionate burden

We don't categorise any of the accessibility issues on suffolkmusichub.co.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By October 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Audio and video

Some pre-recorded videos published before 23 September 2020 do not include captions. This doesn’t meet WCAG 2.1 success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Some pre-recorded videos published before 23 September 2020 may require, but don't include, audio description. This doesn’t meet WCAG 2.1 success criteria 1.2.5 Audio Description (Pre-recorded). We may not add audio description to these videos because pre-recorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.

Any pre-recorded video content we publish after 23 September 2020 will meet accessibility standards.

Maps

Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020 we'll ensure that where maps are intended for navigational use essential information is provided in an accessible digital manner.

Third party content

Social media icons and partner logos are under someone else’s control. As we did not pay for or develop these ourselves, this content is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 15 September 2020.

This website was last tested on 6 August 2020. The test was carried out by Suffolk County Music Service. We did our own testing.

We used this approach to deciding on a sample of pages to test:

  • Manual sampling
  • WAVE Web Accessibility Evaluation Tool

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